Policies

**Refund Policy for Leadership Training Courses and Certifications**

The National Interscholastic Athletic Administrators Association is committed to providing our members with high-quality leadership training courses and certifications. We understand that sometimes circumstances may change, and you may need to request a refund for your purchase. This policy applies to NIAAA purchases only – any purchases made in accordance with the national athletic directors conference will follow the guidelines of the NADC refund policy. Please review the following refund policy: 

Eligibility for Refund

• Refunds are applicable only for purchases made directly through the NIAAA.
• Refund requests must be submitted in writing within [30] days from the date of purchase.
• Only unused or not started courses or certifications are eligible for a refund.
• Refunds will not be granted for any portion of the course or certification that has already been accessed, completed, or used for certification exams.

 **Non-Refundable Items:**

• Certain items may not be eligible for refunds, including but not limited to:
• Digital course materials or access codes that have been redeemed.
• Certification exam fees paid to third-party organizations.
• Fees associated with expedited shipping or processing fees.

Refund Process

• To request a refund, please complete this form and provide your order details.
• Refunds will be issued using the original payment method. Please allow [7] business days for the refund to be processed and reflected in your account upon approval of the request.

Exceptions

• Requests for exceptions must be accompanied by relevant documentation and will be evaluated on a case-by-case basis. 
• In exceptional circumstances, such as medical emergencies or documented extenuating circumstances, we may consider refund requests outside of the specified refund period.

Cancellation Policy

• If you wish to cancel your enrollment in a course or certification program, please notify us within the 30 day eligibility window.
• Cancellations made before the start of the course may be eligible for a refund, depending on the terms of the specific course or program.
• Cancellations made after the start of the course will not be eligible for a refund, except in cases of extenuating circumstances as determined by the NIAAA.

Course or Certification Changes

In the event that a course or certification program is canceled or significantly modified by the NIAAA, registered participants will be offered the option to receive a full refund or transfer their enrollment to a future offering.

Policy Revisions

The NIAAA reserves the right to revise this refund policy at any time without prior notice. Any changes to the policy will be posted on our website and will apply to all future purchases.

By purchasing our leadership training courses and certifications, you acknowledge that you have read and agree to abide by the terms of this refund policy. If you have any questions or concerns, please don't hesitate to contact us.

Before enrolling in a webinar, please review our webinar policies and expectations. Purchasing a webinar indicates you agree to adhere to these policies.

Equipment Required

• A device equipped with a functioning camera 

Attendance

• All registrants must be present for the session. Attendance is counted by the registrant being logged in to the visual aspect of the presentation with their video on. Calling in by phone does not count toward attendance. Registrants will be counted absent if he/she misses more than 15 minutes of a live session.
• If a live session is missed, the recording will be sent the next business day and the registrant will have five days to view the recording. If more than one live session is missed, credit for the course will not be given and a refund will not be issued.

Payments, Refunds & Cancellations

• Registration closes at 8 a.m. EST on the morning of the webinar. Payment must be submitted for the course by that time. Only registrants that have paid will receive login instructions.
• All requests for course refunds and/or registration modifications must be completed by the end of the final day of registration. Any request made after the registration deadline will not be honored and the registrant will not receive a refund.

Manuals

• All registrants will receive all materials the morning of the first session of the webinar. If the digital book is not downloaded in the 48-hour time frame, another link to download will be sent for a small fee.
• The materials provided as well as the live presentation of this course are protected by copyright and are solely for the educational purposes of the NIAAA under license. You may not sell, alter, reproduce or distribute any part of this presentation or the included materials. When provided to you in an electronic format, you may only print it for your own private study and research. Failure to comply with the terms may expose you to legal action for copyright infringement and/or disciplinary action by the NIAAA.

Credit & Certificates

• Credit will not be given until both sessions have been completed.
• Registrants will receive an acknowledgment of course completion to show proof to a governing body that the course was completed. In addition, each registrant will have the course information added to their transcript upon completion.

NIAAA Position Statement on Engagement while Participating in Webinars, Online Courses and Virtual Meetings

Research has demonstrated that meaningful learning experiences can be found in an effective online learning environment.  When objectives mandate increased attention and focus, elevated critical thinking skills and heightened motivation to learn, participants demonstrate awareness and increased knowledge.

However, in order to achieve the above objectives, high levels of engagement are necessary from all those involved.  This includes instructors, presenters and participants. 

Therefore, it is the expectation of the NIAAA Board of Directors, the NIAAA Executive Staff and the Professional Development Academy Leadership Team that all participants in online courses and webinars and all attendees in virtual meetings be highly engaged during those times that the course, webinar and/or meetings are “live.” While it is understood that emergencies and needs do arise, participants should demonstrate engagement in the course or meeting by displaying the video feature in the “on” position.  Failure to do so, may result in loss of credit for a particular course or webinar provided by the NIAAA.

A part of the mission of the NIAAA is to focus on the profession of interscholastic athletic administration as we endeavor to assist members in meeting their unique daily challenges, offer education for members to best provide safe and plentiful participation opportunities, use our resources to help members improve their balance of home, family, service and personal welfare and provide other services as described on our website, www.niaaa.org (collectively, the “Services”). In addition, we recognize our obligation to direct attention, and use our abilities, at protecting our members’ personal biographic information, educational transcripts, contact information and accumulative data. 

Personal Information Collected by the NIAAA: The NIAAA may request, and you may voluntarily submit, certain personal and biographical data to the NIAAA. This includes your name, address, email address, telephone number, contact information, birthday, your employer and other information. The NIAAA may also ask for your preferences for receiving information or communications from the NIAAA. The NIAAA may also request certain academic information in accordance with the NIAAA certification program for athletic administrators. In addition, the NIAAA may request certain financial information to complete transactions, such as a credit card numbers, expiration date and billing information.  We will use this information only for completing the transaction, such as for paying for annual dues or conference fees; however, the NIAAA does not store your financial information. The NIAAA will never ask for your social security number.   

NIAAA’s Use of Your Personal Information: When you submit personal information to the NIAAA, you are consenting to the NIAAA’s use of your personal information to communicate and serve you as a member. The NIAAA will only utilize your personal information to provide Services to you, which may include sending you mail and email communications about member services, newsletters, notification of educational events, notification of conferences and other communications; contacting you about the site; contacting you relating to your membership status; listing your name and contact information in a member roster that is available only to current members of the NIAAA; listing your name as a new member on our website;  confirming or fulfilling an order you have made; customizing the content that we send to you; sending you NIAAA promotional materials; monitoring compliance with our website and member portal; and, preventing illegal activity (such as copyright infringement). The NIAAA does not share any of your personal information with third parties except as may be required by law, as mentioned in this Statement, or as may be required to provide the Services. For example, NIAAA may share your personal information, or a portion of that information, with a third party agent (a) to provide customer, technical or operational support; (b) to conduct or support the marketing activities of the NIAAA (such as email newsletters or advertising); (c) to fulfill orders, payment processing and user requests; (d) to provide services related to events and webinars hosted by NIAAA; and, (e) to otherwise support the Services. In addition, NIAAA may share your name as well as a portion of other personal information with your applicable state athletics administrators association. NIAAA will not share, disclose or sell any of your personal information with any other third parties including, but not limited to, any other educational, professional, affiliate, or trade associations or sponsors, without first receiving your consent. Contact information, or personal biographical information, will not be a part of information shared upon your request, only name, school, city and state. The NIAAA’s goal is to always protect your personal information. 

Data Security: The NIAAA has in place physical, technical and procedural safeguards to secure its electronic data, including member information. In addition, the NIAAA office uses current and industry standard technology to secure its electronic data. Remote and local access to the NIAAA network is secured by both encryption and policies to keep data inaccessible by anyone other than staff and authorized agents and personnel. NIAAA contracts with an information technology company that employs protocols, processes, monitoring, and other systems, to detect and prevent hackers from accessing NIAAA files and member data information. When asked by a member to provide personal data over the phone, or face to face, the staff member takes specific steps to identify the person(s) making the request. Staff members are asked to protect privacy by keeping paper documents safely stored, locking computers while not in use and locking file cabinets. The NIAAA does not allow third parties to have administrative access to the member or learning management systems, or the website, except as is necessary to provide technical and operational support of such systems and websites. Although the NIAAA takes these steps to safeguard against unauthorized access and disclosure of information, the transmission of information via the Internet is not completely secure. The NIAAA cannot assure you that member information will never be disclosed, altered, or destroyed in a manner that is inconsistent with this Statement. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of privacy settings or security measures contained on the NIAAA website. 

California Privacy Rights: California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For questions regarding this or to make such a request, please send an email to info@niaaa.org or write us at NIAAA, 9100 Keystone Crossing, Suite 650, Indianapolis, IN 46240. 

From time-to-time we may update this Statement. Updates to this Statement will be posted on the NIAAA website or may be emailed to you. If you have any questions regarding this Statement or you would like to review and request changes to any information collected and stored by the NIAAA, please call the NIAAA office at 317-587-1450, email the NIAAA at info@niaaa.org or write to us at NIAAA, 9100 Keystone Crossing, Suite 650, Indianapolis, IN 46240. 

Effective Date: February 2019

Craft Cookies and GDPR

For GDPR purposes, please note that our content management system, Craft’s, default cookies do not collect any personal or sensitive information. Craft’s default cookies do not collect IP addresses. The information they store is not sent to Pixel & Tonic or any third parties.

Craft’s default cookies are only used to communicate with our Craft installation for the purposes of user authentication, form validation/security, and basic web application operations.

Applies to Craft CMS 3.

The NIAAA allows its members to have access to a member only portal on its website. This portal allows you to input, access and modify the personal information that you provide to the NIAAA. If you choose to register on the member only portal, you will be asked to create a user ID and password.  It is a best practice to utilize a unique password for your member portal and not re-use other passwords that you currently or previously have utilized. It is your responsibility to keep this user ID and password confidential and not share it with third parties. The NIAAA will not be responsible for your failure to protect your user ID and password or any damages resulting therefrom. The NIAAA website is written in Wordpress, www.wordpress.com, and hosted by Assistant Coach Systems (ACS), Austin, Texas, which may use passive tracking mechanisms, such as cookies.